---
title: How do I set up two-factor authentication (2FA) as a user?
description: Step-by-step guide to setting up two-factor authentication (2FA) in WriteUpp. Use Google Authenticator or iCloud Keychain for added login security.
---

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November 5, 2026

# How do I set up two-factor authentication (2FA) as a user?

Two-factor authentication (2FA) adds an extra layer of security to your WriteUpp account.

2FA is enabled by default. You’ll complete your own setup when you’re first asked to verify your sign-in.

You can use email or an authenticator app to complete setup. You don’t need to provide a mobile number.

### Set up 2FA using email

When you’re first asked to set up 2FA:

1. Enter your email address and password as normal.
2. WriteUpp will automatically send a verification code to the email address associated with your user account.
3. Enter the verification code when prompted.
4. Select **Verify**.  
   ***Note:** Verification codes are time-sensitive. If your code is no longer accepted, request a new one.*

*Set up 2FA using an authenticator app*

You can choose to set up an authenticator app instead of using email when completing your initial 2FA setup. When you’re first asked to set up 2FA:

1. Enter your email address and password as normal.
2. On the setup screen, select **Set up an authenticator app instead**.
3. Open your preferred authenticator app, such as Google Authenticator, and choose to add an account.
4. Use the app to scan the QR code displayed in WriteUpp.
5. Your authenticator app will create an entry for your WriteUpp account and generate a six-digit verification code.
6. Enter the code into WriteUpp and follow the on-screen instructions to complete setup.

Once setup is complete, you can use the codes generated by your authenticator app when signing in.

**Note:** Authenticator codes usually change every 30 seconds. Make sure you enter the code currently displayed for your WriteUpp account.

### What happens when I log in afterwards?

Once 2FA is set up, you’ll continue to enter your email address and password as normal.

When you’re asked to complete 2FA, you can use one of the methods available to your account.

By default, WriteUpp will send a verification code to your email address if it has been verified and automatic email codes are switched on.

You can also add another authentication method from your settings.

→ [**How do I login once I have set up 2FA?**](https://knowledge.writeupp.com/en/en/article/how-do-i-login-once-i-have-set-up-2fa-1a5sc1b?hsLang=en)

### Set up an additional authentication method

Once you’ve completed your initial 2FA setup, you can add another way to verify your identity when signing in. Head to:

**Settings → My Settings → Configure Two-Factor Authentication**

**![Screenshot 2026-10-07 101145](https://knowledge.writeupp.com/hs-fs/hubfs/Screenshot%202026-10-07%20101145.png?width=578&height=335&name=Screenshot%202026-10-07%20101145.png)**  
From here, you can set up an authenticator app such as Google Authenticator.

Follow the on-screen instructions to scan the QR code and connect your authenticator app to your WriteUpp account.  
![Screenshot 2026-10-07 103038](https://knowledge.writeupp.com/hs-fs/hubfs/Screenshot%202026-10-07%20103038.png?width=606&height=247&name=Screenshot%202026-10-07%20103038.png)

Your authenticator app will then generate a six-digit verification code, which usually changes every 30 seconds.

You can use this code instead of an email code when completing 2FA.

→ [**Can I use a different authentication app (instead of Google)?**](https://knowledge.writeupp.com/en/en/article/can-i-use-a-different-authentication-app-instead-of-google-5gcxdn?hsLang=en)

### Using iCloud Keychain

If you use a supported Apple device, you can also use the built-in verification code functionality in iCloud Keychain rather than installing a separate authenticator app.

You can configure this from:

**Settings → My Settings → Configure Two-Factor Authentication**

and follow the on-screen instructions to add the verification code to your saved WriteUpp login details.

→ [**Two factor authentication and iCloud Keychain on macOS and iOS**](https://knowledge.writeupp.com/en/en/article/two-factor-authentication-and-icloud-keychain-on-macos-and-ios-mvzcjd?hsLang=en)

### Set up SMS verification

If SMS verification is available for your site, you can also set it up from:

**Settings → My Settings → Configure Two-Factor Authentication**

**![Screenshot 2026-10-07 101145](https://knowledge.writeupp.com/hs-fs/hubfs/Screenshot%202026-10-07%20101145.png?width=560&height=324&name=Screenshot%202026-10-07%20101145.png)**  
At the bottom of the screen, you’ll be asked to enter or confirm your mobile number and verify it using a code sent by text.

1. Enter your mobile number in the field  
   ![Screenshot 2026-10-07 151012](https://knowledge.writeupp.com/hs-fs/hubfs/Screenshot%202026-10-07%20151012.png?width=593&height=129&name=Screenshot%202026-10-07%20151012.png)
2. Click **Send SMS**
3. Enter the code sent to your mobile
4. Click **Verify**

Once SMS has been set up, you can use it as another way to complete 2FA.

**Note:** Sending a verification code by SMS uses text credits from your WriteUpp site. A Site Administrator can turn off the SMS option, so this option will only be available when signing in if it is enabled for your site. 

### Can I stop the automatic email if I use an authenticator app?

Yes.

If you prefer to use an authenticator app, you can choose to stop WriteUpp from automatically emailing you a verification code whenever a 2FA challenge appears.

Go to:

**Settings → My Settings → Configure Two-Factor Authentication**

**![Screenshot 2026-10-07 101145](https://knowledge.writeupp.com/hs-fs/hubfs/Screenshot%202026-10-07%20101145.png?width=576&height=334&name=Screenshot%202026-10-07%20101145.png)**  
and switch off the option to automatically send a verification code by email.

![Screenshot 2026-09-29 081732](https://knowledge.writeupp.com/hs-fs/hubfs/Screenshot%202026-09-29%20081732.png?width=577&height=297&name=Screenshot%202026-09-29%20081732.png)

This only stops the **automatic email**. You’ll still be able to choose email verification manually if you need it.

### What does "Trust this device" mean?

When completing 2FA, you may see an option to **Trust this device**.

If you select this option on a device you own or have exclusive control of, WriteUpp will remember the device for **30 days**.

During that time, you won’t normally need to complete 2FA each time you sign in. After 30 days, you’ll be asked to complete 2FA again.

**Note:** Your Site Administrator can require 2FA every time you sign in. If this setting is enabled, it overrides **Trust this device**, so you’ll still need to complete 2FA on every login.

→ [**What does "Trust this device" mean?**](https://knowledge.writeupp.com/en/en/article/what-does-trust-this-device-mean-1w94bu7?hsLang=en)

### Need help?

If you’re having trouble receiving a verification code or completing 2FA, see:

→ [**I'm having difficulties logging in with 2FA. What should I do?**](https://knowledge.writeupp.com/en/en/article/im-having-difficulties-logging-in-with-2fa-what-should-i-do-jfirq6?hsLang=en)

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    - [Communications for Video Consultations](https://knowledge.writeupp.com/en/video-consultations?hsLang=en#communications-for-video-consultations)
    - [Setting up Video Consultations](https://knowledge.writeupp.com/en/video-consultations?hsLang=en#setting-up-video-consultations)
    - [Troubleshooting for Video Consultations](https://knowledge.writeupp.com/en/video-consultations?hsLang=en#troubleshooting-for-video-consultations)
    - [Before the Call](https://knowledge.writeupp.com/en/video-consultations?hsLang=en#before-the-call)
    - [During the Call](https://knowledge.writeupp.com/en/video-consultations?hsLang=en#during-the-call)
    - [Video Consultations FAQs](https://knowledge.writeupp.com/en/video-consultations?hsLang=en#video-consultations-faqs)
- [Task Management](https://knowledge.writeupp.com/en/task-management?hsLang=en#main-content)

    - [Managing and Using Tasks](https://knowledge.writeupp.com/en/task-management?hsLang=en#managing-and-using-tasks)
- [Privacy & Data Security](https://knowledge.writeupp.com/en/privacy-data-security?hsLang=en#main-content)

    - [GDPR and Consent](https://knowledge.writeupp.com/en/privacy-data-security?hsLang=en#gdpr-and-consent)
    - [Your Data and Security](https://knowledge.writeupp.com/en/privacy-data-security?hsLang=en#your-data-and-security)
    - [Two-Factor Authentication](https://knowledge.writeupp.com/en/privacy-data-security?hsLang=en#two-factor-authentication)
    - [HTTPS and Signing In](https://knowledge.writeupp.com/en/privacy-data-security?hsLang=en#https-and-signing-in)
    - [Access Requests](https://knowledge.writeupp.com/en/privacy-data-security?hsLang=en#access-requests)
    - [WUID](https://knowledge.writeupp.com/en/privacy-data-security?hsLang=en#wuid)
    - [Frequently Asked Questions](https://knowledge.writeupp.com/en/privacy-data-security?hsLang=en#frequently-asked-questions)
- [Reporting & Data](https://knowledge.writeupp.com/en/reporting-data?hsLang=en#main-content)

    - [Leaving Us?](https://knowledge.writeupp.com/en/reporting-data?hsLang=en#leaving-us)
    - [Your WriteUpp Reports](https://knowledge.writeupp.com/en/reporting-data?hsLang=en#your-writeupp-reports)
    - [Importing Data into WriteUpp](https://knowledge.writeupp.com/en/reporting-data?hsLang=en#importing-data-into-writeupp)
    - [Exporting Data out of WriteUpp](https://knowledge.writeupp.com/en/reporting-data?hsLang=en#exporting-data-out-of-writeupp)
    - [Reporting and Data FAQs](https://knowledge.writeupp.com/en/reporting-data?hsLang=en#reporting-and-data-faqs)
- [WriteUpp for iOS & Android](https://knowledge.writeupp.com/en/writeupp-for-ios-android?hsLang=en#main-content)

    - [Introducing the WriteUpp App](https://knowledge.writeupp.com/en/writeupp-for-ios-android?hsLang=en#introducing-the-writeupp-app)
    - [Using the Diary and Managing Appointments in the App](https://knowledge.writeupp.com/en/writeupp-for-ios-android?hsLang=en#using-the-diary-and-managing-appointments-in-the-app)
    - [Creating and Editing in the App](https://knowledge.writeupp.com/en/writeupp-for-ios-android?hsLang=en#creating-and-editing-in-the-app)
    - [Managing your Patients in the App](https://knowledge.writeupp.com/en/writeupp-for-ios-android?hsLang=en#managing-your-patients-in-the-app)
    - [Security and Troubleshooting](https://knowledge.writeupp.com/en/writeupp-for-ios-android?hsLang=en#security-and-troubleshooting)
- [Stripe Integration](https://knowledge.writeupp.com/en/stripe-integration?hsLang=en#main-content)

    - [Introduction to Stripe](https://knowledge.writeupp.com/en/stripe-integration?hsLang=en#introduction-to-stripe)
    - [Switching from Square](https://knowledge.writeupp.com/en/stripe-integration?hsLang=en#switching-from-square)
    - [Connecting your Stripe Account](https://knowledge.writeupp.com/en/stripe-integration?hsLang=en#connecting-your-stripe-account)
    - [Stripe Fees](https://knowledge.writeupp.com/en/stripe-integration?hsLang=en#stripe-fees)
    - [The Stripe reader](https://knowledge.writeupp.com/en/stripe-integration?hsLang=en#the-stripe-reader)
    - [Stripe Online Payments](https://knowledge.writeupp.com/en/stripe-integration?hsLang=en#stripe-online-payments)
    - [Stripe FAQs](https://knowledge.writeupp.com/en/stripe-integration?hsLang=en#stripe-faqs)
- [CloudRx Integration](https://knowledge.writeupp.com/en/cloudrx-integration?hsLang=en#main-content)

    - [Introduction to CloudRx](https://knowledge.writeupp.com/en/cloudrx-integration?hsLang=en#introduction-to-cloudrx)
- [scan.com Integration](https://knowledge.writeupp.com/en/scan-com-integration?hsLang=en#main-content)

    - [Introduction to scan.com](https://knowledge.writeupp.com/en/scan-com-integration?hsLang=en#introduction-to-scan-com)
- [Mailchimp Integration](https://knowledge.writeupp.com/en/mailchimp-integration?hsLang=en#main-content)

    - [How to Connect to Mailchimp](https://knowledge.writeupp.com/en/mailchimp-integration?hsLang=en#how-to-connect-to-mailchimp)
- [Other Integrations](https://knowledge.writeupp.com/en/other-integrations?hsLang=en#main-content)

    - [The WriteUpp Open API](https://knowledge.writeupp.com/en/other-integrations?hsLang=en#the-writeupp-open-api)
    - [Square](https://knowledge.writeupp.com/en/other-integrations?hsLang=en#square)
    - [Xero](https://knowledge.writeupp.com/en/other-integrations?hsLang=en#xero)
    - [Healthcode](https://knowledge.writeupp.com/en/other-integrations?hsLang=en#healthcode)
    - [Microsoft 365](https://knowledge.writeupp.com/en/other-integrations?hsLang=en#microsoft-365)
    - [Heidi](https://knowledge.writeupp.com/en/other-integrations?hsLang=en#heidi)
    - [Physitrack](https://knowledge.writeupp.com/en/other-integrations?hsLang=en#physitrack)
    - [Wibbi](https://knowledge.writeupp.com/en/other-integrations?hsLang=en#wibbi)
- [Troubleshooting](https://knowledge.writeupp.com/en/troubleshooting?hsLang=en#main-content)

    - [Troubleshooting](https://knowledge.writeupp.com/en/troubleshooting?hsLang=en#troubleshooting)
    - [Trouble Logging In](https://knowledge.writeupp.com/en/troubleshooting?hsLang=en#trouble-logging-in)
    - [Troubleshooting FAQs](https://knowledge.writeupp.com/en/troubleshooting?hsLang=en#troubleshooting-faqs)
- [Release Notes](https://knowledge.writeupp.com/en/release-notes?hsLang=en#main-content)

    - [Latest Releases](https://knowledge.writeupp.com/en/release-notes?hsLang=en#latest-releases)

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