--- title: How to Cancel an Appointment in the Client Portal description: Learn how to cancel an appointment through the Client Portal, leave a message for your clinic, and understand any cancellation restrictions or refund policies. --- [Skip to content](https://knowledge.writeupp.com/en/how-to-cancel-an-appointment-in-the-client-portal#main-content) English Show submenu for translations [Contact us](https://knowledge.writeupp.com/en/kb-tickets/new?hsLang=en) [![writeupp\_logo\_blue200](https://knowledge.writeupp.com/hs-fs/hubfs/writeupp_logo_blue200.png?width=197&height=82&name=writeupp_logo_blue200.png)](https://www.writeupp.com/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://knowledge.writeupp.com/en/kb-tickets/new) - [Log in to your WriteUpp account](https://portal.writeupp.com/login/) [Log in to your WriteUpp account](https://portal.writeupp.com/login/) How can we help you? - There are no suggestions because the search field is empty. 1. [WriteUpp Knowledge Base](https://knowledge.writeupp.com/en?hsLang=en) 2. [Online Booking](https://knowledge.writeupp.com/en/online-booking?hsLang=en) 3. [The Client Portal - Part of the Online Booking 2.0 Add-On](https://knowledge.writeupp.com/en/online-booking?hsLang=en#the-client-portal-part-of-the-online-booking-2-0-add-on) June 12, 2026 # How to Cancel an Appointment in the Client Portal If your clinic has enabled online appointment management, you can cancel your appointment directly through the Client Portal without needing to contact the practice. You can also choose to leave a message explaining the reason for the cancellation. ### **Accessing the Client Portal** ##### **Appointment-specific access** To access the Client Portal, you must first authenticate yourself using the **Manage Appointment** link. This link may be included in your appointment confirmation email or SMS, for example, and allows you to manage that specific appointment only. Example appointment confirmation email with the 'Manage appointment' link: ![Screenshot 2026-05-27 154919](https://knowledge.writeupp.com/hs-fs/hubfs/Screenshot%202026-05-27%20154919.png?width=670&height=340&name=Screenshot%202026-05-27%20154919.png) ##### **Full Client Portal Access** Alternatively, if your clinic has provided a full Client Portal link, you can use this to request a magic access link by entering your email address or mobile number. Once received, use the magic link sent to your inbox to authenticate yourself and view all eligible appointments linked to your account. If you are unsure how to access the portal, please read: How to authenticate via the Client Portal ### **How to Cancel your Appointment in the Client Portal** 1. Access the Client Portal using the magic link 2. Authenticate your user using your **Date of Birth** and **Postcode ![Screenshot 2026-05-28 083651](https://knowledge.writeupp.com/hs-fs/hubfs/Screenshot%202026-05-28%20083651.png?width=532&height=348&name=Screenshot%202026-05-28%20083651.png)** 3. Under **Upcoming Appointments**, click **View** for the appointment you would like to cancel. ![Screenshot 2026-05-28 090106](https://knowledge.writeupp.com/hs-fs/hubfs/Screenshot%202026-05-28%20090106.png?width=513&height=450&name=Screenshot%202026-05-28%20090106.png) **Important**: if you are accessing the Client Portal via a magic link in an appointment confirmation, you will only have access to the related appointment. In this case, you will see at the top that you are only authenticated for that specific appointment: ![Screenshot 2026-05-28 083922](https://knowledge.writeupp.com/hs-fs/hubfs/Screenshot%202026-05-28%20083922.png?width=546&height=312&name=Screenshot%202026-05-28%20083922.png) 4. Alternatively, click **View all appointments**, and locate the appointment under **Future Appointments** *(Note: to view all appointments, you must be logged into the full version of the Client Portal. Please contact your clinic if you require full  access to your appointments) ![Screenshot 2026-05-28 153917](https://knowledge.writeupp.com/hs-fs/hubfs/Screenshot%202026-05-28%20153917.png?width=539&height=494&name=Screenshot%202026-05-28%20153917.png)* 5. Click **Cancel Appointment ![Screenshot 2026-05-28 153716](https://knowledge.writeupp.com/hs-fs/hubfs/Screenshot%202026-05-28%20153716.png?width=561&height=365&name=Screenshot%202026-05-28%20153716.png)** 6. You will then see a modal asking you to confirm the cancellation. Enter an optional message to the clinician and click **Cancel appointment** to confirm 7. You will see confirmation on screen that the appointment has been cancelled.  If you cannot see an option to cancel the appointment, this means the appointment is no longer eligible for online cancellation. You will need to contact the clinic directly if you wish to cancel your appointment.  **Optional message to your clinician** Before confirming the cancellation, you will have the option to leave a message for the clinician explaining the reason for cancelling. ![Screenshot 2026-05-28 154236](https://knowledge.writeupp.com/hs-fs/hubfs/Screenshot%202026-05-28%20154236.png?width=495&height=389&name=Screenshot%202026-05-28%20154236.png) If provided, this message will be sent directly to the practice. **Cancellation restrictions** Some practices may disable online cancellation within a certain timeframe before your appointment. For example, your clinic may only allow cancellations more than 24 or 48 hours before the appointment start time. ![Screenshot 2026-05-28 154633](https://knowledge.writeupp.com/hs-fs/hubfs/Screenshot%202026-05-28%20154633.png?width=539&height=312&name=Screenshot%202026-05-28%20154633.png) If online cancellation is no longer available, please contact the clinic directly to cancel. **Cancellation policy and refunds** Your clinic may have a cancellation policy in place. If you paid for your appointment online, any refund will depend on the clinic’s refund and cancellation policies. 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