How to connect the WisePad 3 as a payment device through the WriteUpp Pay app (Stripe Unified)

The WriteUpp Pay app allows you to connect a WisePad 3 card reader to take in-person card payments using Stripe Unified.

Before pairing the WisePad 3, you must first log in to the WriteUpp Pay app on a compatible mobile  (or tablet) device. Once logged in, you can then connect the WisePad 3 via Bluetooth and choose it as your preferred payment method.

What you’ll need before you start

Make sure you have:

• Stripe Unified connected in WriteUpp. If you are currently on a Stripe Standard connection, then you will need to switch to Stripe Unified before continuing. 
• You have at least one location set up in Stripe that can be used for card readers. Click here to learn how to manage locations in Stripe.
• The WriteUpp Pay app installed on your mobile or tablet device [available on IOS and Android]
• Your WriteUpp login details
• A WisePad 3 card reader (charged and powered on)
• Bluetooth supported and enabled on your device

Step 1: Log into the WriteUpp Pay app

1.  Open the WriteUpp Pay app on your mobile phone (or tablet device)

2.  Log in using your WriteUpp email address and password

3.  Your Stripe location details will be displayed. If you have multiple Stripe locations, you will be able to select which one to link to.

Step 2: Register your mobile device

1.  Tap Confirm & Register

2.  The app will run an eligibility check, confirming:

1. • Stripe Unified is connected
   • You have Bluetooth enabled on your device

1. • Your device has NFC available to take Tap to Pay payments. NOTE: You must ensure that NFC is turned on in your phone settings.
     If you are using a device that does not support NFC for Tap to Pay (which is common for tablets), then you can still take payment through a connected Wisepad reader. 

3.  Once all necessary checks pass, tap Start taking payments

Your device is now registered and ready to connect a reader.

For more information on connecting your mobile phone as a payment device, click here. 

Step 3: Pair the WisePad 3 card reader

1.  In the WriteUpp Pay app, tap Settings at the bottom of the screen:

2.  Select Connect Stripe Reader:

3.  Make sure your WisePad 3 is turned on and in discovery mode

• The WisePad 3 connects using Bluetooth

4.  The app will search for nearby readers and display the WisePad 3

5.  Tap Connect:

If no reader appears straight away, tap Try again to refresh the search.

Step 4: Confirm the WisePad 3 is connected

To check the connection:

1.  Go to Settings → Preferred payment method in the app:

2.  You should now see two payment options:

• Tap to Pay (on phone)
• WisePad 3

Here, you can select which device you’d like to use by default. If you've just paired the WisePad 3, this will automatically be selected as the default. 

Taking payments with the WisePad 3

Once connected:

• The WriteUpp Pay app will show a list of unpaid appointments and/or invoices
• You can select to take payment for an appointment/invoice from within the app, using the WisePad 3

How to take payment for an appointment directly through the WriteUpp Pay app

Payments can also be initiated from the desktop version of WriteUpp and completed on the Wisepad reader:

Stripe reader: Taking payment via the appointment modal

Stripe reader: Taking payment from the invoice

Stripe reader: Taking part payments

This gives you flexibility to take payments whether you’re working from your computer or on the go.

Troubleshooting tips

If you’re unable to connect the WisePad 3:

• Check Bluetooth is enabled on your phone
• Ensure the WisePad 3 is powered on and charged
• Tap Try again on the pairing screen