---
title: "What information needs to provided to register a \"short name\"? "
description: Information on registering a short name in the UK
---

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October 27, 2026

# What information needs to provided to register a "short name"?

The information contained in this article is only relevant if you've been asked to complete the registration process to use a "short name" on your account. 

### Why have I been asked to register a "short name"?

If you've been asked to register a "short name", it's because there is currently a one entered on Settings -\> Organisation, within your WriteUpp account.  

Short names are used when sending SMS traffic from your WriteUpp account. Messages sent appear to be from the "short name" instead of a UK mobile number. SMS networks and regulators call this a "SenderID", as it identifies the sender of a message using a name and not a number. 

Due to ever changing regulatory requirements around the sending and receiving of SMS messages, we now need register the "Short Name" currently being used to deliver SMS traffic from your WriteUpp account on your behalf, for use in the UK. 

Unless this process is completed, you will be unable to use the short name and it will be removed from your account.

This doesn't impact your SMS traffic, there will be no interruption to your services during this process. If the short name is removed, SMS traffic will continue to be sent, from a standard UK  +44 mobile number instead. 

Please contact us on support@writeupp.com or via live chat by **Friday 13th November** to confirm:

- If you would like to retain this Short Name for use with your WriteUpp account.OR
- If you would like us to remove it from your account.

If you would like to retain it, at the same time please provide:

- Business/Brand Owner's Name
- Business/Brand Owner's website
- Business Address
- Type of Business
- Business registration document, **dated within the last 12 months. Older documents will not be accepted.**  
    - For example, Certificate of incorporation, VAT registration, Companies House registration, Company registration certificate.
- If you don’t have a Companies House registration or VAT number, you can still provide other proof of brand ownership or business identity, such as:  
    - Trademark certificate.

- - Other documentation that confirms the brand belongs to you.
- As a last resort, website or app screenshots showing the brand in use can be submitted but may not be accepted.

If we don't hear from you by **Friday 13th November**, the short name will be removed from your account starting **Monday 16th November** and your SMS traffic will revert to delivery from a UK mobile number. 

Should you wish to continue to use it after it's been removed, it will first need registered by providing the information above. 

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    - [Introduction to CloudRx](https://knowledge.writeupp.com/en/cloudrx-integration?hsLang=en#introduction-to-cloudrx)
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    - [Introduction to scan.com](https://knowledge.writeupp.com/en/scan-com-integration?hsLang=en#introduction-to-scan-com)
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    - [How to Connect to Mailchimp](https://knowledge.writeupp.com/en/mailchimp-integration?hsLang=en#how-to-connect-to-mailchimp)
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    - [Troubleshooting FAQs](https://knowledge.writeupp.com/en/troubleshooting?hsLang=en#troubleshooting-faqs)
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    - [Latest Releases](https://knowledge.writeupp.com/en/release-notes?hsLang=en#latest-releases)

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