Configure Communications for Block Bookings

When working with block bookings for a set course or programme, you can set up an appointment confirmation message which contains all of the sessions within the block.

To do this, use:

• Trigger event: Group booking - Block. This will ensure the message is sent when a client is booked into a session which is set up as a block. 
• Variable: ##GROUPBLOCKDATES##. This adds all the sessions in the block to the communication. 

To help with this, an appointment confirmation template has been added called "Group block booking confirmation" that contains some default content that can be customised as you see fit. 

To set up a block booking confirmation: 

1. Go to Settings → Scheduling → Appointment communications.

 2. Choose New Trigger.

3. Under Message choose the Method and the Template.

4. Make sure the template that you choose contains the variable ##GROUPBLOCKDATES##

5. Under Trigger → Event, choose Group Booking - Block, and optionally choose the Type of appointment to link the message to.

6. Then Save.