Patient Communication
Send Email and SMS reminders, or send a Direct Message.
Introduction to Messaging
Introduction to Appointment Communications
Setting up Appointment Communications
Email Templates for Appointment Communications
- What are the default email appointment communication templates?
- How do I add email templates for appointment communications?
- Adding consent/smart forms to appointment communication email templates
- Managing Email templates for appointment communications
- Editing email templates for appointment communications
SMS Templates for Appointment Communications
Managing Appointment Confirmations and Reminders
Sending Appointment Confirmations and Reminders
- Can I check if a patient was sent an appointment confirmation/reminder?
- How do I send a patient a confirmation of an online booking?
- Can I change when appointment reminders are sent out?
- Can I send multiple reminders for an appointment?
- How do I send a patient a reminder of an appointment but not a confirmation?
- How do I send a confirmation or reminder manually?
- How do I send a patient a confirmation of an appointment but not a reminder?
Managing Appointment Communications
- Problems with Appointment Communications
- Adding form links to existing communication triggers
- How do I opt patients out of Email/SMS appointment communications?
- How do I turn off email appointment communications?
- How do I add location information to my appointment communications?
- How do I turn off SMS appointment communications?
- Can I modify which communications are sent to a patient when booking an appointment?
Other Appointment Communications
- Can I send an automatic message to a patient who did not attend an appointment?
- Can I resend an appointment communication to a patient?
- How do I let my patients know that a recurring appointment has been removed from the diary?
- Can I send different communications out for different appointments?
- How do I let my patients know if their appointment has been cancelled?
- How do I let my patients know that an appointment has been removed from the diary?
- How do I let my patients know if an appointment has been changed?
Managing Emails
- How do I insert a professional registration number variable into a message template?
- Managing Gmail authentication with WriteUpp
- How do I create an email message template?
- How do I add the consent link to my consent email template?
- How do I provide a client with a copy of a completed consent form?
- Why can't I add a patient attachment when composing an email?
- How much do emails cost?
Sending Emails
- An email failed to send, what do I do?
- Sending emails via the internal service in WriteUpp
- Adding consent and smart form links to emails sent from WriteUpp
- Guide to sending an email in WriteUpp [Video]
- Sending emails from WriteUpp
- How do I send an email from WriteUpp?
- Can I check the status of an email sent to a patient?
- How do I manually export contacts to Mailchimp (or other email marketing platforms)?
- How to bulk send emails to your clients
- Do I have the option to resend a message to a patient?