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Can I be notified when a patient has arrived for an appointment?

Yes, a patient arriving for an appointment is one of the events that you can choose to receive a notification about.  

To receive the notification you'll need to:

  • Have an Appointment Status called Arrived set up (You'll need to set this up yourself if you signed up before 02/10/18. If you signed up after this, an Arrived status will already be set up for you)
  • Choose how you'd like to be notified 

Setting Up the Arrived Appointment Status (if needed):

1.  Go to Settings -> Scheduling, click into the Appointment Statuses tab and select Create New Appointment Status:

2.  Complete each field as below:
  • Name - Arrived
  • Colour - Choose from the dropdown list
  • Is this the Default status? - No
  • Does it mean the Patient is attending? - Yes
  • Does it mean the Patient has arrived? - Yes

3.   Hit Save and you'll be taken back to the Scheduling tab where you'll see the new status in the list:


Setting Up the Arrived Notification

1. Click on your username in the top right corner and then choose Manage from the Notifications heading:

2.  Next to Appointment has arrived, choose how you'd like to be notified:

  • Important will be highlighted with a red line down the left side of the notification:

  • Show Boost appears as a pop up notification at the bottom right of your screen:

  • Show Dialog appears as a dialog box in the middle of your screen:

  • None won't generate a notification. 

  • You also have the option to leave the checkboxes blank, which generates a standard notification in the Notifications box: